Shipping policy

THE ELEGANT BOX — Shipping Policy

Last Updated: 12 August 2026

At THE ELEGANT BOX, we aim to make your shopping experience as simple and convenient as possible. Please read our shipping policy below for information about order processing, delivery, and courier services.

1. Order Processing

Orders are processed after successful payment has been received.

Please ensure that your delivery address, contact number, and other order information are correct before completing your purchase.

Orders may take 2-3 business days to be processed before being handed to the courier.

Once your order has been dispatched, you may receive tracking information where available.

2. Delivery

We deliver orders within South Africa, subject to courier availability.

Delivery times may vary depending on your location and courier service.

Estimated delivery times will be communicated to you where applicable.

3. Shipping Costs

Shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on your delivery location, order size, weight, and courier service.

4. Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been collected by the courier.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect or incomplete address is provided and the parcel needs to be redirected or re-delivered, additional delivery charges may apply.

Please contact us as soon as possible if you notice an error in your delivery information.

6. Delayed Deliveries

Although we work with our courier partners to provide timely delivery, delays may occasionally occur due to circumstances outside our control.

These may include severe weather, public holidays, high-volume periods, courier delays, incorrect addresses, remote-area deliveries, road closures, or other unforeseen circumstances.

7. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product where applicable.

If you believe your parcel has been lost or has not arrived within the expected delivery period, please contact Customer Care so that we can investigate the matter with the courier.

8. Delivery Attempts

Please ensure that someone is available to receive the parcel at the delivery address provided.

If a parcel is returned to THE ELEGANT BOX because delivery could not be completed, additional shipping charges may apply if the parcel needs to be sent again.